Service For a pleasant stay

We want our guests to feel completely comfortable during their stay on Rügen and to be able to devote themselves completely to relaxation. We offer you various services for you to enjoy your well-deserved time out to the fullest:

Shuttle & chauffeur service Professional & reliable

Start your vacation pleasure with our luggage service already at your front door and let our shuttle & chauffeur service transport you without time pressure and hectic. The most modern fully air-conditioned vehicles with top equipment as well as our trained chauffeurs guarantee you safety, punctuality, discretion and comfort. You have planned something special or like to travel in style and absolutely undisturbed? This is possible at any time in a luxuriously equipped limousine that meets even the most exclusive demands.

Lassen Sie sich vom Shuttle & Chauffeur Service unbeschwert an Ihr Ziel bringen.

E-charging station Vacation with your E-car

If you are environmentally conscious and travel with your own electric car, you will find two e-charging stations in the underground car park of our hotel. Here, your car is well taken care of while you can enjoy your vacation and recharge your own "batteries", for example, during a relaxing wellness session, a romantic walk or regional specialties.

Good to know

Cost per charge: 10,00 EUR
Charging stations: 1x Tesla Supercharger, 1x charging station 16A

Ihr E-Auto laden Sie im Rugard Thermal Strandhotel ganz einfach in den hauseigenen E-Ladestationen.

Children's paradise Added value for the whole family

If you want to take a little wellness time out, it still doesn't have to be boring for your children: Our free Children's Paradise offers a changing program where young and old can have fun and get creative. The Children's Paradise will be open again for you from Easter 2022. Children who are between 3 and 15 years old can have fun here with changing activities such as air field hockey and game consoles, and meet vacation acquaintances their own age. We also have special programming on offer at the holidays such as a meeting with Santa or an Easter egg hunt. If your child is under the age of three, or if you would like childcare that is not within the opening hours, there is a charge.

In unserem Kinderparadies betreuen wir sehr gerne Ihre Kinder, wenn Sie einmal Zeit für sich wünschen.

Hairdressing salon FIGARO Always top styled

Enjoy an appointment at the hairdresser’s without time pressure and stress. Right at the entrance of our large Rugard Royal Spa, the hairdressing salon "Figaro" will conjure up a new cut, fresh color or an elegant hairstyle for a special dinner for two. You will be exclusively pampered with certified vegan, silicone and paraben-free products from "PUR Hair", which care for your hair and scalp with natural ingredients. Appointments are available daily by appointment by calling 038393 / 56847 (hairdresser) or 038393 / 56699 (spa reception).

Lassen Sie sich im hauseigenen Friseursalon FIGARO des Rugard Thermal Strandhotel in Ihrem Ostseeurlaub verwöhnen.

Frequently asked questions Good to know

What credit cards are accepted in the hotel?

The following credit cards are accepted in our hotel: American Express, Master Card and Visa as well as all EC cash cards.

Is it possible to rent a car/bikes on site?

You travel without a car and still want to explore the beautiful island of Rügen individually by car or bike? Our reception will be happy to assist you with car rental by contacting a respective company for you. For renting bicycles, please let our team at the reception know already in the morning for the selected day.

Are there parking facilities for the car?

You can conveniently park your vehicle in the hotel's own underground garage. Please note that parking in the garage as well as on the hotel forecourt is subject to a charge of €15.00 per day and vehicle. The marked fire department access roads must be kept clear at all times for safety reasons.

Where can my electric car be charged?

We would like to offer you comprehensive service, therefore you have the possibility to charge your electric vehicle in our underground car park. The reception will be happy to inform you about the use and instruction.

Is there childcare at the hotel?

If you are planning a vacation with the whole family and still want time for yourself or togetherness, we will be happy to take care of your children in our children's paradise (reopened from Easter 2022) between the Rugard Thermal Strandhotel and the Arkona Strandhotel. If you need an additional baby crib in your room, please contact our staff at the reception.

Are dogs welcome in the hotel?

Pets are welcome with us! However, we ask for your understanding that your four-legged friends may not be brought into our restaurants and wellness areas for hygienic reasons and must be kept on a leash throughout the hotel. Please also read the dog regulation of the district of Rügen. The visitor's tax for your dogs is calculated at € 1.00 per dog per day.

Are there any doctor's offices near the hotel?

If you need a doctor during your vacation or want to know where the nearest pharmacy is, our team at the reception will help you at any time and answer your questions.

Is there a possibility to rent beach towels in the hotel?

Please do not use our hotel linen outside the hotel – especially on the beach. For this purpose, we will gladly provide you with beach towels at our reception. If you would like to rent a beach chair for the perfect Baltic Sea feeling, please also contact our reception.

Is it possible to play golf near the hotel?

On the island of Rügen there are two golf courses you can choose between. Near Lohme about 28 km from the Baltic resort of Binz is the 9-hole golf course of Schloss Ranzow. An 18-hole golf course awaits you at Schloss Karnitz in Putbus, about 26 km away. If you have any questions, we will be happy to answer them at our reception.

Can rooms be rented for meetings or celebrations?

Is there an occasion to celebrate or do you need premises for your next conference/meeting? Our Rugard Thermal Strandhotel offers you the suitable event rooms! If you would like to plan an unforgettable experience with our help, please feel free to contact our reception staff.