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Does the Rugard Thermal Strandhotel have accessible (barrier-free) rooms?
Unfortunately, our hotel does not offer any barrier-free rooms. In addition, access to our Rugard Royal Spa, including the swimming and sauna areas, is only possible via stairs. If you have any questions, we will be happy to advise you before your arrival by phone or email.
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What does "non-smoking hotel" mean?
Smoking is not permitted in the hotel rooms, on the balconies and terraces, in front of the hotel entrance, or in any other public areas. A smoking pavilion with seating is available approximately 25 meters from the entrance.
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Which credit cards are accepted at the hotel?
We accept the following credit cards: American Express, MasterCard, and Visa, as well as all EC cash cards.
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Is it possible to rent a car or bicycles locally?
Are you arriving without a car but would still like to explore the beautiful island of Rügen on your own by car or bicycle? Our reception team will be happy to assist you and can contact a car rental service on your behalf.
To rent bicycles, please inquire at the reception. We have a few rental bikes available on site. If you would like e-bikes or have special requests, we will gladly refer you to a nearby bicycle rental shop.
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Is parking available for cars?
You can park your vehicle either in the hotel parking lot for EUR 13.00 per night or in an outdoor parking area on the parallel street for EUR 11.00 per night (approximately 400 meters from the hotel).
Parking spaces are also available in the underground garage of the nearby Arkona Strandresidenzen for EUR 15.00 per night.
We recommend making a reservation in advance. Please note that parking larger vehicles is not possible in all parking spaces—feel free to contact us for details.
For safety reasons, designated fire lanes must always be kept clear. Parking is at your own risk.
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Where can I charge my electric car?
We would like to offer you comprehensive service; therefore, you have the opportunity to charge your electric vehicle in our underground garage at the Strandresidenzen for EUR 10.00 per charging session. The reception will be happy to provide you with information and instructions on how to use it.
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Is childcare available at the hotel?
We offer childcare at our Kids’ Club, located between the Rugard Thermal Strandhotel and the Arkona Strandhotel. The club is open during Christmas, New Year’s and from Easter onwards If you need an extra cot, feel free to ask at reception.
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Are dogs allowed?
Pets are very welcome at our hotel. Accommodation is available exclusively on the ground floor and only with prior arrangement. We kindly ask for your understanding that, for hygiene reasons, pets are not permitted in our restaurants or the wellness area. Please note that a tourist tax of €2 per day and animal will be charged for your dogs.
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Are there any doctors’ offices near the hotel?
Should you need to see a doctor during your stay or wish to find the nearest pharmacy, our reception team will be happy to help at any time and answer any questions you may have.
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Can you play golf near the hotel?
Our guests can play free of charge on the 18-hole golf course at Schloss Karnitz. It is located about 26 km from our hotel and offers a beautiful setting for golf enthusiasts. The free golf offer will be available again from March/April 2026. Further information and booking of the offer are available at our reception.
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Can rooms be hired for conferences or celebrations?
Whether you're planning a special occasion or looking for a venue for your next conference or meeting, our Rugard Thermal Strandhotel offers the perfect event spaces. If you'd like to plan an unforgettable experience with our support, please don't hesitate to contact our reception team.