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Which credit cards are accepted at the hotel?
We accept the following credit cards: American Express, MasterCard, and Visa, as well as all EC cash cards.
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Is it possible to rent a car or bicycles locally?
You're arriving without a car but would still like to explore the beautiful island of Rügen on your own? Our reception team will be happy to assist you and can contact a local car hire service on your behalf. To rent a bicycle, please register at reception in the morning for your preferred day.
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Is parking available for cars?
You are welcome to park your vehicle in the hotel’s underground car park. Please note that parking in the garage or on the forecourt is subject to a fee of € 15 per day and vehicle. For safety reasons, marked fire access routes must be kept clear at all times.
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Where can I charge my electric car?
We aim to provide you with a comprehensive service, which is why you have the option to charge your electric vehicle in our underground car park. For further information and instructions on how to use the charging facility, please contact reception.
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Is childcare available at the hotel?
We offer childcare at our Kids’ Club, located between the Rugard Thermal Strandhotel and the Arkona Strandhotel. The club is open during Christmas, New Year’s and from Easter onwards If you need an extra cot, feel free to ask at reception.
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Are dogs allowed?
Pets are very welcome at our hotel. Accommodation is available exclusively on the ground floor and only with prior arrangement. We kindly ask for your understanding that, for hygiene reasons, pets are not permitted in our restaurants or the wellness area. Please note that a tourist tax of €2 per day and animal will be charged for your dogs.
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Are there any doctors’ offices near the hotel?
Should you need to see a doctor during your stay or wish to find the nearest pharmacy, our reception team will be happy to help at any time and answer any questions you may have.
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Can you play golf near the hotel?
There are two golf courses on the island of Rügen for you to choose from. The 9-hole golf course at Schloss Ranzow is located near Lohme, around 28 km from the Baltic Sea resort of Binz. An 18-hole course awaits you at Schloss Karnitz in Putbus, approximately 26 km away. If you have any questions, our reception team will be happy to help.
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Can rooms be hired for conferences or celebrations?
Whether you're planning a special occasion or looking for a venue for your next conference or meeting, our Rugard Thermal Strandhotel offers the perfect event spaces. If you'd like to plan an unforgettable experience with our support, please don't hesitate to contact our reception team.